000			00596nam a22001817a 4500
008			170301b xxu||||| |||| 00| 0 eng d
020			_a0875847595
040			_CTUM
050			_aHF5415.1265 .H34 1997
100			_aHagel, John.
245			_aNet gain _b : expanding markets through virtual communities
260			_aBoston _bHarvard Business School Press _c1997
300			_axv, 235 p. : ill. ; 24 cm.
500			_aIncludes bibliographical references (p. 221-224) and index.
650			_aInternet marketing. _v Customer relations.
700			_aArmstrong, Arthur.
942			_2lcc _cBK
999			_c67765 _d67765