000			00417nam a2200169Ia 4500
001
008			150811s9999 xx 000 0 und d
020			_a9780538476454
100			_aBateson, John E.G."
245			_aServices marketing
250			_a4th Ed.
260			_aAustralia _bSouth-Western Cengage _c2011
260			_c2011
300			_axvii,468p. :ill 25cm"
500			_aIncludes index
650			_aMarketing
999			_c66572 _d66572