| 000 | 00490nam a2200181Ia 4500 | ||
|---|---|---|---|
| 001 | 41258 | ||
| 008 | 141107s9999 xx 000 0 und d | ||
| 020 | _a134384741 | ||
| 050 | _aHF 5415.5 .A58 1996 | ||
| 100 | _aAnton, Jon | ||
| 245 | _aCustomer relationship management: making hard decisions with soft numbers | ||
| 260 | _aUpper Saddle River | ||
| 260 | _bPrentice Hall | ||
| 260 | _c1996 | ||
| 300 | _aviii,183p. :ill | ||
| 500 | _aIncludes index | ||
| 650 | _aCustomer Relations | ||
| 999 |
_c56226 _d56226 |
||