000			00343nam a2200133Ia 4500
001			41136
008			150525s9999 xx 000 0 und d
020			_a97809839983
100			_aCase, Rick
245			_aOur customers,our friends
260			_aOhio _bSmart Business Network _c2011
300			_avii,215p. :ill
650			_aCustomer relationship
999			_c56104 _d56104