| 000 | 00431nam a2200157Ia 4500 | ||
|---|---|---|---|
| 001 | 40824 | ||
| 008 | 150525s9999 xx 000 0 und d | ||
| 020 | _a9781856175227 | ||
| 100 | _aButtle, Francis | ||
| 245 |
_aCustomer relationship management _bconcepts and technologies |
||
| 250 | _a2nd ed. | ||
| 260 |
_aAmsterdam _bElsevier _c2009 |
||
| 300 | _axix,500p. :ill | ||
| 500 | _aIncludes index | ||
| 650 | _aCustomer relationship | ||
| 999 |
_c55790 _d55790 |
||