| 000 | 00420nam a2200145Ia 4500 | ||
|---|---|---|---|
| 001 | 32038 | ||
| 008 | 150525s9999 xx 000 0 und d | ||
| 020 | _a9780130051257 | ||
| 100 | _aTschohl, John | ||
| 245 |
_aAchieving Excellence Through Customer Service _cTschohl, John |
||
| 260 |
_aNew Jersey _bPrentice Hall _c1991 |
||
| 300 | _avii, 294. :ill. ; 17cm | ||
| 500 | _ainclude index | ||
| 650 | _aCustomer Care; Shopping | ||
| 999 |
_c53563 _d53563 |
||