| 000 | 00365nam a2200145Ia 4500 | ||
|---|---|---|---|
| 001 | 14167 | ||
| 008 | 150525s9999 xx 000 0 und d | ||
| 020 | _a0-748-71868-0 | ||
| 100 | _a | ||
| 245 | _aCustomer Care: Strategy For The 90S | ||
| 250 | _a0 | ||
| 260 |
_aLondon _bStanley Thornes _c1995 |
||
| 300 | _a,;ill. | ||
| 650 | _aCustomer Relations Customer Services | ||
| 999 |
_c49401 _d49401 |
||