000			00331nam a2200133Ia 4500
001			14056
008			150525s9999 xx 000 0 und d
020			_a333557697
100			_a
245			_aThe Psychology Of Customer Care ; A Revolutionary Approach
250			_a0
260			_aLondon _bMacmillan Press _c1992
300			_a,;ill.
999			_c49249 _d49249