| 000 | 00360nam a2200145Ia 4500 | ||
|---|---|---|---|
| 001 | 13996 | ||
| 008 | 150525s9999 xx 000 0 und d | ||
| 020 | _a0-749-44451-7 | ||
| 100 | _a | ||
| 245 | _aDealing With The Customer From Hell: A Survival Guide | ||
| 250 | _a0 | ||
| 260 |
_aLondon _bKogan Page _c2005 |
||
| 300 | _a,;ill. | ||
| 650 | _aCustomer Relations | ||
| 999 |
_c49187 _d49187 |
||