000 00422nam a2200145Ia 4500
001 13961
008 150525s9999 xx 000 0 und d
020 _a0-885297-511-2
100 _a
245 _aMarketing, Sales And Customer Services: Understanding The Theory And Practice Of Selling Through Service
250 _a0
260 _aCanterbury
_bCib Publishing
_c1999
300 _a,;ill.
650 _aMarketing Management
999 _c49152
_d49152