000 00335nam a2200145Ia 4500
001 13296
008 150525s9999 xx 000 0 und d
020 _a0-00-721050-7
100 _a
245 _aCustomer Mania
250 _a0
260 _aLondon
_bHarper Collins
_c2005
300 _a,;ill.
650 _aCustomer Services Management
999 _c48460
_d48460