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| 001 | 13124 | ||
| 008 | 150525s9999 xx 000 0 und d | ||
| 020 | _a0-7494-4336-7 | ||
| 100 | _a | ||
| 245 | _aResearching Customer Satisfaction & Loyalty: How To Find Out What People Really Think | ||
| 250 | _a0 | ||
| 260 |
_aLondon _bKogan Page _c2005 |
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| 300 | _a,;ill. | ||
| 650 | _aCustomer Satisfaction | ||
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_c48280 _d48280 |
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