000			00382nam a2200145Ia 4500
001			13012
008			150525s9999 xx 000 0 und d
020			_a0-273-67583-4
100			_a
245			_aService Strategy: Management Moves For Customer Results
250			_a0
260			_aHarlow _bPearson Education Lt _c2004
300			_a,;ill.
650			_aCustomer Services Management
999			_c48156 _d48156