000 00340nam a2200145Ia 4500
001 12739
008 150525s9999 xx 000 0 und d
020 _a1-85788-206-7
100 _a
245 _aWhat Customers Like About You
250 _a0
260 _aLondon
_bNicholas Brealey
_c1999
300 _a,;ill.
650 _aCustomer Loyalty
999 _c47736
_d47736