000 00443nam a2200169Ia 4500
001 12617
008 141107s9999 xx 000 0 und d
020 _a0-7494-4336-7
050 _aHF 5415.335.S95
245 _aResearching Customer Satisfaction And Loyalty: How To Find Out What People Really Think
250 _a0
260 _aLondon
260 _bKogan Page
260 _c2005
300 _a,;ill.
650 _aCustomer Satisfaction
999 _c47592
_d47592