000 00369nam a2200145Ia 4500
001 12415
008 150525s9999 xx 000 0 und d
020 _a1-57851-699-4
100 _a
245 _aHarvard Business Review On Customer Relationship Mgt
250 _a0
260 _aBoston
_bHarvard
_c2001
300 _a,;ill.
650 _aCustomer Relations - Management
999 _c47364
_d47364