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001 | 12415 | ||
008 | 150525s9999 xx 000 0 und d | ||
020 | _a1-57851-699-4 | ||
100 | _a | ||
245 | _aHarvard Business Review On Customer Relationship Mgt | ||
250 | _a0 | ||
260 |
_aBoston _bHarvard _c2001 |
||
300 | _a,;ill. | ||
650 | _aCustomer Relations - Management | ||
999 |
_c47364 _d47364 |