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1.
Customer Care: Strategy For The 90S

by .

Edition: 0Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: London Stanley Thornes 1995Availability: Items available for loan: TUM Main CampusCall number: HF 5415.5.C37 1994 (1).

2.
Customer winback: how to recapture lost customers-and keep them loyal

by Griffin, Jill.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: San Francisco ; Jossey-Bass ; 2001Availability: Items available for loan: TUM Main CampusCall number: HF 5415.5 G753 2001 (1).

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