Trust in negotiation [electronic resource] / Roy J. Lewicki.
Material type:
FilmSeries: Henry Stewart talksBusiness & management collection. Negotiations and bargaining: Publisher: London : Henry Stewart Talks, 2013Description: 1 online resource (1 streaming video file (32 min.) : color, sound)Subject(s): Business ethics | Negotiation in business | Negotiation | Organizational behavior | TrustOnline resources: Click here to access online | Series Animated audio-visual presentation with synchronized narration.
Title from title frames.
Contents: Why we negotiate -- Exchange of information -- Importance of trustworthiness and trust -- Credibility -- Diplomacy -- Honesty -- Consequences of absent or broken trust -- Dilemma of trust -- Dilemma of honesty -- Managing the dilemmas -- Competence -- Integrity -- Trust violations -- Trust repair -- Verbal accounts -- Apologies -- Reparations -- Structural solutions -- Verification -- Monitoring.
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Mode of access: World Wide Web.