Customer centred transformation at E.ON [electronic resource] / Brendan Leece.
Material type:
FilmSeries: Henry Stewart talksBusiness & management collection: Publisher: London : Henry Stewart Talks, 2018Description: 1 online resource (1 streaming video file (20 min.) : color, sound)Subject(s): E.ON (Firm) | Consumer satisfaction | Customer loyalty | Customer relations | Electric utilities -- Customer services | Energy industries -- Customer services | Gas industry -- Customer services | Success in businessOnline resources: Click here to access online Animated audio-visual presentation with synchronized narration.
Extended-form case study.
Title from title frames.
Contents: Changes in the providing of services for customers -- Net promoter system (NPS) -- The ABC method -- Adopting to a new cultural in customer service.
Access restricted to subscribers.
Mode of access: World Wide Web.