Staff cooperation in the hospitality industry [electronic resource] : seasonal slump to winter wonderland / Warren Lieberman.
Material type:
FilmSeries: Henry Stewart talksBusiness & management collection: Publisher: London : Henry Stewart Talks, 2016Description: 1 online resource (1 streaming video file (4 min.) : color, sound)Subject(s): Business planning | Employee empowerment | Hospitality industry -- Case studies | Hotels -- Management -- Case studies | PricingOnline resources: Click here to access online Summary: The case study explores an upscale summer lodge which decided to tackle its yearly winter slump in occupancy by collecting input from hotel staff in all departments. Staff cooperation culminated in the creation of a special seasonal program which successfully raised revenue to record numbers during winter months.
Animated audio-visual presentation with synchronized narration.
Bite-size case study extracted from the talk: Practical pricing for the hotel industry / by Warren Lieberman.
Title from title frames.
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The case study explores an upscale summer lodge which decided to tackle its yearly winter slump in occupancy by collecting input from hotel staff in all departments. Staff cooperation culminated in the creation of a special seasonal program which successfully raised revenue to record numbers during winter months.
Mode of access: World Wide Web.