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1.
Customer Satisfaction :Practical Tools For Building Important Relationships

by Dru Scott.

Edition: 3Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: London Thomson 2000Availability: Items available for loan: TUM Main CampusCall number: HF 5415.335.S38 2000 (1).

2.
Breaking Through: Implementing Customer Focus In Enterprises

by .

Edition: 0Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York Palgrave Macmillan 2004Availability: Items available for loan: TUM Main CampusCall number: HF 5415.335.V36 2004 (1).

3.
Organizational behavior: Improving Performance and commitment in the workplace.

by Colquitt, Jason A.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York: McGraw -Hill Irwin,c2009 Availability: Items available for loan: TUM Main CampusCall number: HD 58.7 .C6255 2009 (1).

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