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Delivering fantastic customer experience : how to turn customer satisfaction into customer relationships / Daniel Lafrenière.

by Lafrenière, Daniel [author.].

Edition: 1st.Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher: New York : Productivity Press, 2019Online access: Taylor & Francis | OCLC metadata license agreement Availability: No items available :

2.
ISO 9001 and Lean : friends, not foes, for providing efficiency and customer value / Douglas Meyer.

by Meyer, Douglas [author.].

Edition: First edition.Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, NY : Productivity Press, 2019Online access: Taylor & Francis | OCLC metadata license agreement Availability: No items available :

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