TUM Library catalog › Results of search for 'ccl=Provider:Productivity Press, and su-to:BUSINESS and su-to:Customer relations and su-to:Quality control and su-to:Customer relations'

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	1.	Delivering fantastic customer experience : how to turn customer satisfaction into customer relationships / Daniel Lafrenière. by Lafrenière, Daniel [author.]. Edition: 1st.Material type: Text; Format: available online ; Literary form: Not fiction Publisher: New York : Productivity Press, 2019Online access: Taylor & Francis \| OCLC metadata license agreement Availability: No items available : Log in to add tags Add to cart (remove)
	2.	ISO 9001 and Lean : friends, not foes, for providing efficiency and customer value / Douglas Meyer. by Meyer, Douglas [author.]. Edition: First edition.Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, NY : Productivity Press, 2019Online access: Taylor & Francis \| OCLC metadata license agreement Availability: No items available : Log in to add tags Add to cart (remove)