TY  - ADVS
AU  - Spector,Robert
TI  - The Nordstrom way to customer service excellence
T2  - Retail marketing : the marketing issues facing a fast-changing sector,
PY  - 2009///
CY  - London
PB  - Henry Stewart Talks
KW  - Nordstrom (Firm)
KW  - Management
KW  - Department stores
KW  - United States
KW  - Marketing
KW  - Retail trade
N1  - Animated audio-visual presentation with synchronized narration; Title from title frames; Contents: An examination of how the Nordstrom department store established and maintains its superior customer service -- A history of this century-old business -- A review of specific management principles; Access restricted to subscribers
UR  - https://hstalks.com/bm/1192/
UR  - https://hstalks.com/bm/p/310/
ER  -