TY  - ADVS
AU  - Shaw,Robert
TI  - Managerial responses to customer measurement
T2  - Improving the customer experience : satisfaction, perceived value and loyalty,
PY  - 2008///
CY  - London
PB  - Henry Stewart Talks
KW  - Consumer behavior
KW  - Consumer satisfaction
KW  - Consumers' preferences
KW  - Customer loyalty
N1  - Animated audio-visual presentations with synchronized narration; Title from title frames; Contents: Good practice customer management process -- Measurement, who does it and how -- Interpretation, who is the interpreter -- Feedback: who, when, what and how -- Response: when to ignore feedback and how to decide appropriate action; Access restricted to subscribers
UR  - https://hstalks.com/bm/724/
UR  - https://hstalks.com/bm/p/259/
ER  -