TY  - ADVS
AU  - Macleod,Sandra
AU  - Middlemiss,N.M.G.
TI  - Corporate reputation and responsibility tracking, and disaster recovery
T2  - Improving the customer experience : satisfaction, perceived value and loyalty,
PY  - 2008///
CY  - London
PB  - Henry Stewart Talks
KW  - Consumer behavior
KW  - Consumer satisfaction
KW  - Consumers' preferences
KW  - Customer loyalty
N1  - Animated audio-visual presentations with synchronized narration; Title from title frames; Contents: The importance of reputation -- Frameworks and tools for reputation tracking -- Evaluating reputation in the media, in CGM (Citizen-Generated Media) and among stakeholders -- Tracking and reporting on corporate responsibility -- Disaster recovery -- Creating an integrated and holistic perspective -- The way forward; Access restricted to subscribers
UR  - https://hstalks.com/bm/723/
UR  - https://hstalks.com/bm/p/259/
ER  -