TY - ADVS AU - Bourke,Maria TI - Wellbeing T2 - Contact center management : how to succeed in today's dynamic environment, PY - 2009/// CY - London PB - Henry Stewart Talks KW - Call center agents KW - Call centers KW - Management KW - Customer services KW - Industrial safety N1 - Animated audio-visual presentation with synchronized narration; Title from title frames; Contents: Understanding the benefits of health and wellbeing -- Definition of wellbeing -- Delivery and facilitation -- Creating an integrated and sustainable approach -- Successful workplace programs -- Ensuring programs aid behavior changes -- Early ill health retirement -- Cost associated with risks -- Health management in the workplace -- Lifestyle assessment -- Wellbeing essentials; Access restricted to subscribers UR - https://hstalks.com/bm/1089/ UR - https://hstalks.com/bm/p/266/ ER -