TY - ADVS AU - Atorough,Peter TI - Omni-channel operations: what operations and supply chain managers should know and why they should care T2 - The business & management collection, PY - 2015/// CY - London PB - Henry Stewart Talks KW - Business enterprises KW - Communication systems KW - Management KW - Business logistics KW - Consumer satisfaction KW - Consumers' preferences KW - Consumers KW - Attitudes KW - Customer services KW - Electronic commerce KW - Internet marketing KW - Mobile commerce KW - Retail trade N1 - Animated audio-visual presentation with synchronized narration; Title from title frames; Contents: What Omni-channels are -- Importance of omni-channels -- Implication of omni-channels on business practice -- Business requirements for an omni-channel; Access restricted to subscribers UR - https://hstalks.com/bm/2997/ ER -