TY  - ADVS
AU  - Turner,Rick
TI  - Tourism is a people business
T2  - Tourism marketing,
PY  - 2015///
CY  - London
PB  - Henry Stewart Talks
KW  - Consumer satisfaction
KW  - Customer relations
KW  - Employee motivation
KW  - Employees
KW  - Attitudes
KW  - Organizational effectiveness
KW  - Tourism
KW  - Customer services
KW  - Marketing
KW  - Personnel management
N1  - Animated audio-visual presentation with synchronized narration; Title from title frames; Contents: Why bother giving great service -- Keys to the greatest work places -- Moments of truth -- Kaizen -- Customer service awards -- Value of customers -- The 4-minute rule -- The Es; Access restricted to subscribers
UR  - https://hstalks.com/bm/3119/
UR  - https://hstalks.com/bm/p/981/
ER  -