TY - ADVS AU - Kurtzke,Simone TI - Social media marketing T2 - The business & management collection, PY - 2016/// CY - London PB - Henry Stewart Talks KW - Branding (Marketing) KW - Consumer behavior KW - Consumers KW - Attitudes KW - Electronic commerce KW - Mobile commerce KW - Social media KW - History KW - Marketing KW - Strategic planning N1 - Animated audio-visual presentation with synchronized narration; Title from title frames; Updated version of a talk first published in 2015; Contents: History of social media -- Social media and the age of the customer -- Social media marketing strategy -- Strategy objectives: branding -- Strategy objectives: reputation management -- Strategy objectives: customer service -- Strategy objectives: customer acquisition; Access restricted to subscribers UR - https://hstalks.com/bm/2996/ ER -