TY  - ADVS
AU  - Powell,Mark
TI  - Innovation: inputs, outputs, and the measurement problem 
T2  - The business & management collection,
PY  - 2020///
CY  - London
PB  - Henry Stewart Talks
KW  - Zappos.com (Firm)
KW  - Customer services
KW  - Creative ability in business
KW  - Organizational effectiveness
KW  - Measurement
KW  - Success in business
KW  - Case studies
N1  - Animated audio-visual presentation with synchronized narration; Bite-size case study extracted from the talk: The director as innovator; Title from title frames; Access restricted to subscribers
N2  - This case study illustrates the limits organization inadvertently place on innovation by emphasizing utilization measurements
UR  - https://hstalks.com/bm/4485/
ER  -