TY  - BOOK
AU  - Crane,Jody
AU  - Noon,Chuck
TI  - The definitive guide to emergency department operational improvement: employing Lean principles with current ED best practices to create the "no wait" department 
SN  - 9781498774536
AV  - RA975.5.E5 
U1  - 362.18068 23
PY  - 2019///
CY  - New York
PB  - Productivity Press
KW  - Hospitals
KW  - Emergency services
KW  - Administration
KW  - BUSINESS & ECONOMICS / Quality Control
KW  - bisacsh
KW  - BUSINESS & ECONOMICS / Industries / Manufacturing Industries
KW  - BUSINESS & ECONOMICS / Industries / Service Industries
N1  - Previous edition: 2011
N2  - This revised and updated book explores the academics behind managing the complex service environment that is the Emergency Department (ED) by combining applied management science and practical experiences to create a model of how to improve operations. This book offers a presentation of Lean tools used in the ED along with basic and advanced flow principles. It then shows how these concepts are applied and why they work, supported by case studies in which Lean principles were used to transform an underperforming ED into a world-class operation. After reviewing best practices, the authors explain how to achieve excellence by discussing the elements of creating a culture of change
UR  - https://www.taylorfrancis.com/books/9781315151915
UR  - http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
ER  -