TY  - BOOK
AU  - Hook,Chris
AU  - Bagg,James
AU  - Burge,Ryan C.
TI  - Routines for results: a quick-reference guidebook of end-to-end solutions to solidify your small business 
SN  - 9781315120010
AV  - HD62.15 .H66 2018
U1  - 658.4013 
PY  - 2018///
CY  - Boca Raton, FL
PB  - CRC Press
KW  - Benchmarking (Management)
KW  - Performance
KW  - Small business
KW  - Management
KW  - Total quality management
N1  - chapter 1 Is This Success? How to Know if You’ve Reached Your Ceiling -- chapter 2 What Are We Doing? How to Build Your Organizational Profile -- chapter 3 What Am I Doing? A Thoughtful Look at Leadership -- chapter 4 How Do I Know What I Am Supposed to Do? -- chapter 5 What Do My Customers Really Want? -- chapter 6 What About My Employees? -- chapter 7 How Do I Turn This Business into a Well-Oiled Machine? -- chapter 8 How Do I Measure Improvement? -- chapter 9 How Do I Keep Improving?
UR  - https://www.taylorfrancis.com/books/9781315120010
ER  -