TY  - BOOK
AU  - Lankes,R.David
AU  - Nast,Philip
TI  - Virtual reference service: from competencies to assessment 
SN  - 9781856046381
AV  - Z711.45 .V576 2008
PY  - 2008///
CY  - New York
PB  - Neal-Schuman Publishers
KW  - Electronic reference services (Libraries)
KW  - Reference services (Libraries)
KW  - Information technology
KW  - Study and teaching
KW  - Reference librarians
KW  - Effect of technological innovations on
KW  - United States
KW  - Case studies
N1  - Includes bibliographical references and index
ER  -