TY  - ADVS
AU  - Campbell,Catriona
TI  - Customer experience and web design
T2  - Digital marketing best practice : fundamentals of strategy and practice,
PY  - 2010///
CY  - London
PB  - Henry Stewart Talks
KW  - Consumer satisfaction
KW  - Internet marketing
KW  - Web sites
KW  - Design
N1  - Animated audio-visual presentation with synchronized narration; Title from title frames; Contents: Opinion of companies vs. customers on customer experience -- Managing the customer experience online -- Experiences spread quickly -- Customer experience ripple effect -- Customer experience measurement -- Qualitative and quantitative research -- Measuring data collected; Access restricted to subscribers
UR  - https://hstalks.com/bm/1655/
UR  - https://hstalks.com/bm/p/456/
ER  -