TY  - ADVS
AU  - Seddon,John
TI  - Systems thinking for service centers
T2  - Contact center management : how to succeed in today's dynamic environment,
PY  - 2009///
CY  - London
PB  - Henry Stewart Talks
KW  - Call center agents
KW  - Call centers
KW  - Management
KW  - Customer services
KW  - Industrial efficiency
KW  - Industrial management
KW  - Organizational change
KW  - Organizational effectiveness
N1  - Animated audio-visual presentation with synchronized narration; Title from title frames; Contents: Systems thinking for service centers -- The present style of management -- The paradigm is the problem -- Two types of demand -- The command and control archetype -- The systems thinking archetype -- Changing management thinking -- Purpose, measures, method -- Best practice; Access restricted to subscribers
UR  - https://hstalks.com/bm/1086/
UR  - https://hstalks.com/bm/p/266/
ER  -