TY - ADVS AU - Street,Rod TI - Making multichannel change work: realising the potential gain T2 - Multichannel marketing : exploiting a business goldmine, PY - 2008/// CY - London PB - Henry Stewart Talks KW - Internet marketing KW - Multilevel marketing N1 - Animated audio-visual presentation with synchronized narration; Title from title frames; Contents: How to organize for and implement changes in a multichannel strategy -- Building organization commitment for change -- Governance and management approach -- Metrics in the multichannel environment -- Aligning customers' channel use with the strategy; Access restricted to subscribers UR - https://hstalks.com/bm/1070/ UR - https://hstalks.com/bm/p/269/ ER -