TY  - ADVS
AU  - Smith,Pauline
TI  - Delivering public service: turning public service into customer service 
T2  - Contact center management : how to succeed in today's dynamic environment,
PY  - 2009///
CY  - London
PB  - Henry Stewart Talks
KW  - Call center agents
KW  - Call centers
KW  - Management
KW  - Customer services
KW  - Public administration
N1  - Animated audio-visual presentation with synchronized narration; Title from title frames; Contents: Comparison between the public and private sector -- A quick look at delivering standards in the police service -- Public sector service delivery -- Transformational service agreement for the public sector -- Global performance comparisons; Access restricted to subscribers
UR  - https://hstalks.com/bm/1084/
UR  - https://hstalks.com/bm/p/266/
ER  -