TY  - ADVS
AU  - Donovan,Jonathan
TI  - Achieving sustainable service improvement in contact centers
T2  - Contact center management : how to succeed in today's dynamic environment,
PY  - 2009///
CY  - London
PB  - Henry Stewart Talks
KW  - Call center agents
KW  - Call centers
KW  - Management
KW  - Customer services
KW  - Performance
N1  - Animated audio-visual presentation with synchronized narration; Title from title frames; Contents: How to get better customer service -- A structures engagement framework -- Diagnose -- Engage -- Deliver -- Measure -- Improvement is about process -- Survey and question; Access restricted to subscribers
UR  - https://hstalks.com/bm/1091/
UR  - https://hstalks.com/bm/p/266/
ER  -