TY - ADVS AU - Burt,Steve TI - The scope and nature of retail marketing T2 - Principles of marketing : guidelines for effective practice, PY - 2009/// CY - London PB - Henry Stewart Talks KW - Ikea (Firm) KW - Consumer satisfaction KW - Evaluation KW - Consumers KW - Attitudes KW - Marketing KW - Case studies KW - Retail trade N1 - Animated audio-visual presentation with synchronized narration; Title from title frames; Contents: Understanding retailing -- Retailing and marketing -- Retailers and the exchange process -- Understanding customer values -- Creating customer values -- Communicating customer values -- Delivering customer values -- Holistic view of marketing -- The retail bottom line; Access restricted to subscribers UR - https://hstalks.com/bm/1185/ UR - https://hstalks.com/bm/p/310/ UR - https://hstalks.com/bm/p/633/ ER -