TY - ADVS AU - Faust,Bill AU - Bailey,Mark TI - The director as a technology advocate: why? T2 - Attributes of the professional director, PY - 2021/// CY - London PB - Henry Stewart Talks KW - Boards of directors KW - Communication in organizations KW - Computer communication systems KW - Customer relations KW - Management KW - Industrial management KW - Technological innovations KW - Information technology KW - Management information systems KW - Organizational effectiveness N1 - Animated audio-visual presentation with synchronized narration; Title from title frames; Contents: Holistic approach -- Evolution of digital behaviour -- Customer experience management (CEM) vs. customer relationship management (CRM) -- Insight based evolution -- Volatility, Uncertainty, Complexity and Ambiguity (VUCA) -- Silos as a disadvantage -- Partnership approach to tech -- Disruption; Access restricted to subscribers UR - https://hstalks.com/bm/4564/ UR - https://hstalks.com/bm/p/1055/ ER -