TY  - BOOK
AU  - Cook,Thomas A.
TI  - Excellence in managing worldwide customer relationships
T2  - Global warrior series
SN  - 9781315373553
AV  - HF5415.5 .C6638 2017
U1  - 658.812 
PY  - 2017///]
CY  - Boca Raton
PB  - Taylor & Francis Group
KW  - Customer services
KW  - Management
KW  - Customer relations
KW  - Electronic commerce
KW  - Consumer satisfaction
N1  - chapter 1. The challenges of business development in international business -- chapter 2. Establishing a robust and aggressive export sales strategy -- chapter 3. E-commerce -- chapter 4. Cargo loss control -- chapter 5. Regulatory and trade compliance concerns in international trade -- chapter 6. Utilizing service providers and other useful third parties to enhance your customer service capabilities -- chapter 7. Negotiating skill sets in global trade -- chapter 8. Best practices in sales, business development, and customer service
UR  - https://www.taylorfrancis.com/books/9781315373553
ER  -