TY  - BOOK
AU  - Lankes,R.David
TI  - The virtual reference desk: creating a reference future 
SN  - 1555705553 (pbk. : alk. paper)
AV  - Z711.45 .V572 2006
PY  - 2006///
CY  - New York
PB  - Neal-Schuman Publishers
KW  - Electronic reference services (Libraries)
KW  - Reference services (Libraries)
KW  - Information technology
KW  - Reference librarians
KW  - Effect of technological innovations on
N1  - Includes bibliographical references and index
ER  -