TY  - BOOK
AU  - McKay,Matthew
AU  - Davis,Martha
AU  - Fanning,Patrick
TI  - Messages: the communication skills book 
SN  - 9781572245921 (pbk. : alk. paper)
AV  - P90 .M253 2009
PY  - 2009///
CY  - Oakland, CA
PB  - New Harbinger Publications
KW  - Communication
N1  - Includes bibliographical references (p. [347]-348) and index
UR  - http://www.loc.gov/catdir/toc/fy0905/2008052325.html
ER  -