TY  - BOOK
AU  - Sands Hellen
AU  - Robert Jeffers
TI  - Public Conversations:Building Skills and Confidence
SN  - 9780078039072
AV  - PN4121 .S26 2010 
PY  - 2010///
CY  - Boston
PB  - McGrawHill Learning Solutions
KW  - Public Conversations:Building Skills and Confidence
N1  - includes Appendix,index
ER  -