TY  - BOOK
AU  - Fearn-Banks, Kathleen
TI  - Crisis Communication ; a casebook approach 
SN  - 978 0 415 88058 9
AV  - HD 59 F37 2010
PY  - 2011///
CY  - New York
PB  - Routledge
KW  - crisis management
KW  - Public relations- management
N1  - includes index
ER  -