TY  - BOOK
AU  - Bolton, Robert 
TI  - People skills : how to assert yourself, listen to others, and resolve conflicts
SN  - 067162248X 
CY  - New York : Simon & Schuster, 1986.
KW  - Interpersonal relations
KW  -  Interpersonal communication
N1  - Includes bibliographical references (p. 280-295) and index
ER  -