TY  - BOOK
TI  - The Customer - Centered Enterprise: How Ibm And Other World- Class Companies Achieve Extraordinary Results By Putting Customers First
SN  - 0-07-0135210-4
AV  - HF 5415.5.T46 2000 
PY  - 2000///
CY  - New York
PB  - Mcgraw-Hill
ER  -