Managing BPO and IT outsourcing [electronic resource] : eight fundamental questions and how to answer them / Leslie Willcocks.
Material type:
FilmSeries: Henry Stewart talksBusiness & management collection. Strategic issues in information technology: Publisher: London : Henry Stewart Talks, 2011Description: 1 online resource (1 streaming video file (47 min.) : color, sound)Other title: Managing business process outsourcing and information technology outsourcingSubject(s): Contracting out -- Management | Electronic data processing departments -- Contracting out | Electronic data processing -- Management | Information technology -- ManagementOnline resources: Click here to access online | Series Animated audio-visual presentation with synchronized narration.
Title from title frames.
Contents: The IT outsourcing market -- Asking the right questions -- The outsourcing learning curve -- Main risks in IT outsourcing -- The winner's curse -- Strategic sourcing -- Nine core back-office capabilities -- Underlying types of relationship -- Supplier capabilities -- Contract management -- Anatomy of an outsourcing deal -- Outsourcing contracts -- Lifecycle cost escalation -- Contract scorecard dashboard -- Customer service -- Outsourcing principles -- References.
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Mode of access: World Wide Web.