Negotiation [electronic resource] : telephonic and email / Kimberlee Kovach.
Material type:
FilmSeries: Henry Stewart talksBusiness & management collection. Negotiations and bargaining: Publisher: London : Henry Stewart Talks, 2013Description: 1 online resource (1 streaming video file (58 min.) : color, sound)Subject(s): Business communication | Communication | Electronic mail messages | Negotiation in business | Negotiation -- Psychological aspects | Telephone callsOnline resources: Click here to access online | Series Animated audio-visual presentation with synchronized narration.
Title from title frames.
Contents: Considerations of differences between online and face to face (F2F) negotiations -- Importance of communication -- Impact of non-verbal communication -- Telephonic negotiation -- Synchronous and asynchronous communication and negotiation -- Preparing for online negotiation -- Key stages in negotiation -- Styles of negotiation online -- Importance of negotiation preparation -- Concerns and challenges of online negotiation -- Benefits of negotiating online.
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Mode of access: World Wide Web.